5 Easy Steps to Improving Your Security Guard Service
When property supervisors employ security guard companies they have a picture in mind of what their contract security force will look like, but also often what they get is not what they pictured. What we have discovered is that almost all security guard businesses are capable of supplying the service that property supervisors want, but also often do not due to a lack of continuing quality management procedures.
Safety guard businesses are unlike any seller that a property supervisor usually hires. If you employ a painter, you can see whether they are doing their tasks by taking a look at the walls. But when you employ a security guard business, how often can you see whether the guard company is doing their job including running background checks and drug screenings, providing good training to your own guards, and effectively tracking and supervising your guards. In the majority of cases they probably are, but it’s important to implement a method of verification and quality management to make sure that problems connected with the deficiency of performing these tasks do not start to occur.
In this article we will discuss five (5) simple actions to improving your safety guard service and achieving everything you picture as your ideal warehouse security guard.
Display Your Guards Qualifications
In many nations, guards have been mandated to have a predetermined amount of training before they could start working as security guards. If your state is among these states, make sure that your security guard company is compliant.
If you are in a state where there are no state requirements for shield certificate, then investigate the type of training that’s being provided by your security provider and ask yourself does it seem adequate.
Additionally, is your security guard company performing background and drug screenings on all of your defenses BEFORE they send them to your property? If they are, they ought to be supplying you with verifications. If not, why?
Another excellent way to display whether the guard is a good match for your house is to perform a short”interview” to get a feel for the guard and to describe your expectations. This initial conversation will tell you a good deal on what to expect from this shield and it provides you a chance to request a different shield if you feel that it is necessary.
Assess Guard Training
Though most security guard businesses have an extremely thorough orientation that introduces every shield to the business itself, in several cases the guard’s orientation to his delegated property is not quite as complete. We predict the orientation to the delegated property”Website Specific Training”. Learn What your site specific training looks like:
• Can it occur at your premises?
• Just how long is each officer trained?
• Just how long does the security company double lender? (Double banks is the process of having a veteran guard working in the exact same time as the new guard.)
• How thoroughly are your post requests explained?
Determine the answer to each of these questions and make sure that they match what you believe is adequate. You should even think about sitting in on your safety guard business’s orientation and your site special training to acquire an understanding of what goes into preparing a shield to work in your premises.
Inspection Your Guard’s Supervision
Protect supervision is among the main factors of good security guard service. When security businesses deliver poor oversight, there is not enough emphasis put on preventing errors, problems, and complaints. Lack of oversight also removes the chance for the guard to learn and better understand their duties. If the guards aren’t being supervised, they start to feel that their job is not important and they start to find themselves as less of a region of the security team. When guards do not feel like part of your team it generally leads to unacceptable practices like unprofessional behavior, tardiness, and even theft.
Depending on the structure of your contract, onsite managers may not be included. If your contract does not demand onsite oversight, how does your security guard company remotely oversee its defenses? Outside the Standard security company field manager spot checks, the 2 methods of distant oversight that prove most successful are:
1.
Officer Check-Ins
In case your guards must produce rounds of your premises, then a method for tracking them while on duty is essential. Officer Tour Tracking Systems offer a distant way of tracking the guards while they are on your premises. These tracking systems permit the security guard business to track the log and time the activity of these guards while they are making rounds to several areas on your premises. Many Officer Tour Tracking Systems can create reports which empower the safety guard company to quickly acquire an understanding of whether the guard is making rounds. The property manager also needs to be provided with an abridged version of these reports.
In addition to Officer Tour Tracking systems, we’ve discovered that having a method for guards to check in frequently with the safety guard provider provides a way of earning sure that each guard is safe and alert. By having guards check-in frequently with the safety guard business, at least every 30 minutes, guards believe that their security is important and that being awake and alert is also an significant part their job.
Inspect Your Favorite
After hours inspections of your guards are almost always good ways of finding out just what is happening with your safety while you aren’t there. Through these inspections, make sure to ask your safety guards questions regarding their duties and responsibilities to make sure that they understand their tasks. In reality, we suggest having your safety guards audited regularly, formally (i.e. post review ) and informally (i.e. secret shopped) by a licensed security consultant as part of your continuing security program. Remember, when selecting a security consultant be sure that the consultant is not really a security guard business. If that’s the case, your audit is sure to turn up problems with your existing security guard business.